Frequently Asked Questions
Everything you need to know about your Threads experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to ensure the perfect fit.
Are your materials sustainably sourced?
At Threads, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I change or cancel my order after it's placed?
Because we process orders quickly, you have a 60-minute window after checkout to modify or cancel your order through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.